Subject: Re: missing item // 6460309195
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Sun, 19 Jan 2020 07:56:37 -0700 (MST)

Hi Team 

Please check with the delivery dispute. 

The customer is claiming she has not received one of the items for Order ID: 6460309195, Item ID:161684132 - Juniors Circus Baby Walker the cost of the item is SAR 279.00. 

Let us know any other details required. 

Thanks 
Inayat Ali 

From: "M Ataullah" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, 19 January, 2020 19:08:19 
Subject: missing item // 6460309195 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : Jan 9, 2020 
Order ID: 6460309195 
Tracking ID: 45061886656 
Assistance Required: Need urgent Assistance, 

Issue Description: Customer placed order for 7 items but as per the customer he has only received 6 items, Under the consignment details we can see that all 7 items have been shipped from our side. 
Customer history: 1 ITEMS OUT OF 7 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 161684132 - - Juniors Circus Baby Walker the cost of the item is SAR:279. 

Regards, 
Ataullah