Subject: FW: Refund for Orders not found
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jan 2020 13:26:01 +0000

From: Hiren Sadhwani <[email-masked]>
Sent: Tuesday, January 14, 2020 9:25 AM
To: Mohammed Badr Mohammed Eid <[email-masked]>; Venkata Burle <[email-masked]>; Jishan Sahib <[email-masked]>; Mohd Imran <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Manan Bhatia <[email-masked]>; Vrunda Raithatha <[email-masked]>
Subject: RE: Refund for Orders not found

Looping in @Rashid Gafoor  Kaskar<mailto:[email-masked]> from Kuwait Finance team.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Mohammed Badr Mohammed Eid <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 9:01 PM
To: Venkata Burle <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manan Bhatia <[email-masked]<mailto:[email-masked]>>; Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund for Orders not found

Hi @Venkata Burle<mailto:[email-masked]>,

Kindy note that Issue has been identified and fixed, will reflect after next deployment (23 Jan release).

Regards,
Badr.
From: Venkata Burle <[email-masked]<mailto:[email-masked]>>
Date: Monday, 13 January 2020 at 5:34 PM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>, Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>, Mohammed Badr Mohammed Eid <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Manan Bhatia <[email-masked]<mailto:[email-masked]>>, Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund for Orders not found

++ @Mohammed Badr Mohammed Eid<mailto:[email-masked]>  for further investigation on latest Kuwait orders.

@Hiren Sadhwani<mailto:[email-masked]> and all: we need to refund these orders to customers if payment mode is KNET where auth+capture happens at the time of order placement.

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 5:31:34 PM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>; Manan Bhatia <[email-masked]<mailto:[email-masked]>>; Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund for Orders not found

Hi @Mohd Imran<mailto:[email-masked]>,

Please ignore these 2 UAE orders as they are captured based on WMS shipment , rest KWT orders are not Shipped yet and have requested WMS team cancel them at their end.

----------------------------------

With Warm Regards,

Jishan Sahib

Web Team | Landmark Group

w : webteam.com

M : +97156-5451011

T  : +9714 – 5174376

From: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Date: Monday, 13 January 2020 at 5:00 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Venkata Burle <[email-masked]<mailto:[email-masked]>>, Manan Bhatia <[email-masked]<mailto:[email-masked]>>, Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for Orders not found

Hi Imran/Jishan,

We capture the amount once the shipment is ready and scanned by our courier partner for delivery. In this case, I can see the amount is captured by payfort which means that the order has been picked up from our warehouse to be delivered to the customer. However, these 2 orders are not available in Hybris.

Not sure what is the issue here. Request you to please look into the issue & find out the exact reason. Until then, the refund is on hold.

Thanks & Regards,

Hiren Sadhwani

Sr. Finance Executive

Web Team | Landmark Group

w: webteam.com

t: +97145172118

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 4:28 PM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund for Orders not found

Hi Hiren,

As guided by the tech team. We need to process manual refund for the orders as amount were captured.

9758401301- AED 15

9759634519- AED 140.

Regards

Imran

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 1:57 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>
Subject: Refund for Orders not found

Hi CS Team,

Please check the following customer orders supposed to be cancelled , but due to technical issue in OMS – HYRIS integration these orders are removed from order table , so please ensure these are all refunded manually if amount captured cases are these.

p_orderno

createdTS

p_paymentmode

p_userid

p_cellphone

8357845027

2019-10-18 11:38:19.0

KNET

[email-masked]<mailto:[email-masked]>

+96597913134

8358327640

2019-10-24 03:26:18.0

KNET

[email-masked]<mailto:[email-masked]>

+96555523236

9758401301

2019-10-24 23:39:20.0

CREDIT_CARD

[email-masked]<mailto:[email-masked]>

+971554651514

9759634519

2019-11-07 13:26:09.0

CREDIT_CARD

[email-masked]<mailto:[email-masked]>

+971554651514

8360200392

2019-11-12 20:16:14.0

KNET

[email-masked]<mailto:[email-masked]>

+96550032400

8360288514

2019-11-13 13:52:14.0

KNET

[email-masked]<mailto:[email-masked]>

+96569040201

8362587974

2019-11-29 02:20:28.0

KNET

[email-masked]<mailto:[email-masked]>

+96594023082

8362909331

2019-12-01 10:48:07.0

KNET

[email-masked]<mailto:[email-masked]>

+96560493684

8364762580

2019-12-19 15:55:00.0

KNET

[email-masked]<mailto:[email-masked]>

+96599021233

8364985594

2019-12-21 22:50:57.0

KNET

[email-masked]<mailto:[email-masked]>

+96555293085

8365261530

2019-12-24 21:13:11.0

KNET

[email-masked]<mailto:[email-masked]>

+96599040729

8365816143

2019-12-30 19:51:01.0

KNET

[email-masked]<mailto:[email-masked]>

+96597795214

8366154627

2020-01-03 13:00:18.0

KNET

[email-masked]<mailto:[email-masked]>

+96599323750

8366227144

2020-01-04 00:40:27.0

KNET

[email-masked]<mailto:[email-masked]>

+96565604814

8366445454

2020-01-05 23:44:32.0

KNET

[email-masked]<mailto:[email-masked]>

+96565866735

----------------------------------

With Warm Regards,

Jishan Sahib

Web Team | Landmark Group

w : webteam.com

M : +97156-5451011

T  : +9714 – 5174376

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