Subject: RE: Driver complaint//6460297027
From: Sagaya Suresh Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>, Bm olmriyadh <[email-masked]>, Cashier Olmriyadh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Alexander Gomes" <[email-masked]>
Date: Sun, 19 Jan 2020 10:13:56 +0000

Dear Shiva & Arish – Please check this vehicle driver and ask him about this issue and this is not acceptable to getting this kind of escalation from customer end.

Please speak with customer and revert with solution !!

Regards
Sagaya Suresh
+966 565165997
From: Seeta Seeta <[email-masked]>
Sent: Sunday, January 19, 2020 12:55 PM
To: Mohd. Jamal Akhtar <[email-masked]>; ksalmglogistics Rydconloc <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>
Subject: Driver complaint//6460297027

External email sender, please take precaution.
Hi All,

Please help us in below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Rydconloc Logistics" <[email-masked]<mailto:[email-masked]>>, "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 3:04:13 PM
Subject: Driver complaint//6460297027

Hi Team,

We request you to help us in below case as customer raise a driver complaint on 14 Nov and we have already escalated the case but we didn't receive any update.

Customer is constantly chasing us for an update on his case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rydconloc Logistics" <[email-masked]<mailto:[email-masked]>>, "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>
Cc: "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 7:36:29 PM
Subject: Driver complaint//6460297027

Hi Team,

Could you please look into below customer complaint regarding driver rude behaviour.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 6:52:37 PM
Subject: Driver complaint//6460297027

Hi,

With reference to order number: 6460297027, customer is complaining about the driver, who reached to the customer for the delivery of their order. Customer requested to check the order in front of him to make sure that the item is in good condition and not broken, however the driver denied to do so and was unprofessional during conversation. Driver kept back the items in the van and started to leave.

When the customer tried to take picture of the van, the driver came out of the car and started threatening the customer that he will beat him and will break his mobile phone.

Customer didn't got his order and is very disappointed with the service from the courier team.

Order date: Jan 9, 2020
Tracking Number: FC01101000288
Carrier: LMG

Kindly look into the issue and do the needful.

Thanks,
Nitesh

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