Subject: FW: : Missing item
From: Parvez Khan <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Suvadeep Saha <[email-masked]>, Jessie Caparas <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>, "Alexander Gomes" <[email-masked]>
Date: Sun, 19 Jan 2020 08:21:21 +0000

Dear Aessam

Please update delivery status…

Parvez Khan
Conloc Ops
4646

From: Ksaclick&collect Rydconloc <[email-masked]>
Sent: Sunday, January 19, 2020 11:16 AM
To: Parvez Khan <[email-masked]>; Riyadh Conloc. Outbound <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Subject: : Missing item

PFA,

From: Parvez Khan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 10:46 AM
To: Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>; Riyadh Conloc. Outbound <[email-masked]<mailto:[email-masked]>>
Subject: FW: Missing item

Share POD  6455360622

Parvez Khan
Conloc Ops
4646

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 18, 2020 2:38 PM
To: Parvez Khan <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Aessam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Riyadh Conloc. Outbound <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing item

External email sender, please take precaution.
Hi all,

Any update,

Order ID : 6455360622
Has the item 161989711 been delivered ?
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Parvez Khan" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Aessam" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Alexander Gomes" <[email-masked]<mailto:[email-masked]>>, "Riyadh" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 January, 2020 17:36:25
Subject: Re: Missing item

Hi all,

Any update regarding the order : 6455360622?

Has it been delivered ?

Regards
________________________________
From: "Parvez Khan" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Aessam" <[email-masked]<mailto:[email-masked]>>
Cc: "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Alexander Gomes" <[email-masked]<mailto:[email-masked]>>, "Riyadh Conloc. Outbound" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 December, 2019 18:53:26
Subject: RE: Missing item

Dear Aessam

We already handover to your driver but order still not deliver to customer kindly look into it on priority.

CONTAINER ID
ECRYD157494

AWB
S000318928708

Regards
Parvez

From: Sachin Maheshwari
Sent: Monday, December 30, 2019 3:36 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>
Cc: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item

@Parvez Khan<mailto:[email-masked]> , @Suvadeep Saha<mailto:[email-masked]>

Please update on below issue.

Regards
Sachin
04-5175412

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 30, 2019 2:35 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing item

External email sender, please take precaution.
Hi All,

Case history : Customer told us on 12th of December he received the order without the following item ( 161989711) Joie Kubbie Travel Cot ,
An escalations have been raised to Babyshop WH on 13th and 16th of December without getting any reply, Even-though we have raised it also to the courier partner (Shipa) on 16th asking for the item, but we didn't get any reply also.
The Customer has sent many messages complaining for not getting the item.

Kindly assist.

Regards
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 December, 2019 13:08:36
Subject: RE: Missing item

Hi Sachin,

Several emails have been sent with no reply related to the missing item.

@Sachin Maheshwari<mailto:[email-masked]>

Please advise on the below missing item case.

@Shakeeb Arsalan<mailto:[email-masked]> please provide the full case history.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 27, 2019 7:18 PM
To: Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Cc: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Missing item

External email sender, please take precaution.
Hi Team,

Problem Statement – Missing item

Order ID – 6455360622
Order date Dec 2, 2019

Tracking ID S000318928708
​
Delivered Date 12/12/2019

Assistance Required –Customer claims that there is one item has not been shipped yet which is ( 161989711) Joie Kubbie Travel Cot , However on hybris it is showing delivered. Kindly confirm with us has the item been shipped with the order or not and if not please do the needful

Regards,
Shakeeb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com