Subject: RE: Assistance for Case id - 386479 Order Number: 8366159849
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 19 Jan 2020 06:02:50 +0000

Hi,

Please find the details of refund as per below.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, January 18, 2020 8:20 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Inayat Ali <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Fwd: Assistance for Case id - 386479 Order Number: 8366159849

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 18 January, 2020 15:37:28
Subject: Assistance for Case id - 386479 Order Number: 8366159849

Hi Team,

We request you to please help us to resolve the below case and raise the concern to the KWT finance team as per the suggestion received from the Jira team.

Kindly note that we have also escalated the concerned team however we have not received any response from them.

Problem statement: The customer has reported to us that he has not received the refund

Case id - 386479
Order Number: 8366159849
Order Created: Jan 3, 2020
Order Status: ON_VALIDATION_CANCELLED

Response from Jira Team:  Please check with KWT finance team for KNET related issues.
​
Assistance Required: Investigate and refund if it has not been initiated for the above order

With respect to the order, the customer has made payment trough the KNET wallet and the status is ON_VALIDATION_CANCELLED however he is insisting that the payment has been deducted for reference see the attachment and resolve the issue.

Thank you for your help!

Regards,
Manish

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