Subject: Re: Delay///6458949596
From: Shakeeb Arsalan <[email-masked]>
To: Ghazi Mohammad Ahmed <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 18 Jan 2020 10:27:46 -0700 (MST)

Hi Ghazi, 

Raise it to the concept head with the full information and ask him for refund approval. 

From: "Ghazi Mohammad Ahmed" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 18 January, 2020 15:49:27 
Subject: Delay///6458949596 

Hi Team , 

With order number :6458949596 , Customer placed order on Dec 30, 2019 with 5 items and the total price is : SAR358.00 so till now she saying has not received the order yet . 
As per the hybris the order status is delivered we emailed the courier team (shipa ) and we asked them for the POD so they informed us the order is delivered successfully and even they shared us POD . again we informed the customer that has received the order successfully . but she still complaining that she didn't received the order yet , we escalated to warehouse team 3 times but theres no response . 

Please look for this issue and update us . 

Regards, 
Ghazi