Subject: Re: Assistance required Case id - 378998 and Order Number: 7665692348
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 18 Jan 2020 08:31:58 -0700 (MST)

Hi Team 

Please process the refund for Order (7665692348). As per the tracking id 45439790141, items were delivered to the warehouse. 

The customer is chasing us on his delayed refund. 

We look forward to hear from you soon. 

Thanks 
Inayat Ali 

From: "Manish Kumar" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, 18 January, 2020 13:41:08 
Subject: Assistance required Case id - 378998 and Order Number: 7665692348 

Hi Team, 

We request you to please help us to resolve the below issue as it was raised to the store twice however there is no response. 

Kindly note that we had 

Problem statement: Refund Not initiated yet 

Case id - 378998 
Order Number: 7665692348 
Order Created: Dec 29, 2019 
Tracking id - 45439790141 
Return request created: 1/1/2020 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been collected from the customer on 1/8/2020 still the refund for the same has not been initiated. 

Regards, 
Manish