Subject: Assistance for Case id - 386479 Order Number: 8366159849
From: Manish Kumar <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 18 Jan 2020 03:07:28 -0700 (MST)

Hi Team, 

We request you to please help us to resolve the below case and raise the concern to the KWT finance team as per the suggestion received from the Jira team. 

Kindly note that we have also escalated the concerned team however we have not received any response from them. 

Problem statement: The customer has reported to us that he has not received the refund 

Case id - 386479 
Order Number: 8366159849 
Order Created: Jan 3, 2020 
Order Status: ON_VALIDATION_CANCELLED 

Response from Jira Team: Please check with KWT finance team for KNET related issues. 
​ 
Assistance Required: Investigate and refund if it has not been initiated for the above order 

With respect to the order, the customer has made payment trough the KNET wallet and the status is ON_VALIDATION_CANCELLED however he is insisting that the payment has been deducted for reference see the attachment and resolve the issue. 

Thank you for your help! 

Regards, 
Manish