Subject: Refund process
From: Musaab Anesi <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 18 Jan 2020 02:33:38 -0700 (MST)

Hi Inayat, 

Regarding the ticket number 404730, Order number 6454696005. Customer placed return request for 4 items on 04/12/2019 under the AWB 34197439699682, RMA 23024681.As per customer items has been already collated , And she asking when she will get her refund back as per her she really needs the money back as soon as possible. 

After checking Hybris It shows see that under the RMA 23024681, 3 items on statues REFUND IN PROGRESS, And 1 item SUBMITTED TO WAREHOUSE . 
I escalated the case to the courier time asking them " why the fourth item is not submitted to warehouse yet?" . And their response that there were no items has been collected from the customer, While customer cleared that items has been already collected.On Fethcr tracking website it shows that the Shipment On Hold . 
Please look into this concern .and advice for the further step . 

Thanks&Regards. 
Musaab Hussein.