Subject: RE: Activation Of The Gift Card ///1607735660611720000822159
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Noor Alkatib <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 18 Jan 2020 08:38:26 +0000

FYI

From: Seeta Seeta <[email-masked]>
Sent: Friday, January 17, 2020 12:44 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Noor Alkatib <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Activation Of The Gift Card ///1607735660611720000822159
Importance: High

External email sender, please take precaution.
Hi Team,

In below email customer contacted us informing that his Gift Card is not activated and we have already raised the concern to JIRA team and they have informed us to get in touch with Gift Card team, so agent contacted the Gift Card team but now they are asking to contact LMG TEAM for this concern.

We request you to look into this case and help us to close it.

Gift Card Details:

Card Number:1607735660611720000822159
Pin: 7463

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Noor Alkatib" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 12:46:17 PM
Subject: Activation Of The Gift Card

Hi Team,

Problem Statement: (Gift Card not activated)
Ticket  ID: 283639
Assistance Required: Need Activation for the Gift Card of the customer.

Issue Description: Customer Complained that her gift card with the number (1607735660611720000822159) and with the Pin Code(7463) for KSA -Max concept is not activated and she request an activation of
this Gift Card .

The Jira team is still working on it and suggest that  to contact LMG Team and it has not been activated yet.

Kindly check on this and do the needful.

Regards,
Noor

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#283639] - لم يتم تفعيل بطاقة الهدايا
From: Mohd Imran <[email-masked]>
To: Prakash Iyangar <[email-masked]>, Gokul Venugopal <[email-masked]>, Anuraj Nair <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Anuraj Nair <[email-masked]>, Rupesh Setty <[email-masked]>, Mohd Saif <[email-masked]>, Hussam Fahim <[email-masked]>, Rajat Arora <[email-masked]>
Date: Sat, 18 Jan 2020 08:38:00 +0000

Hi @Gokul Venugopal<mailto:[email-masked]>@Anuraj Nair<mailto:[email-masked]>,

Please help us to get this case closed.

Regards
Imran

From: Prakash Iyangar <[email-masked]>
Sent: Wednesday, January 15, 2020 2:07 PM
To: Mohd Imran <[email-masked]>; Gokul Venugopal <[email-masked]>; Anuraj Nair <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Anuraj Nair <[email-masked]>; Rupesh Setty <[email-masked]>; Mohd Saif <[email-masked]>; Hussam Fahim <[email-masked]>; Rajat Arora <[email-masked]>
Subject: Re: [#283639] - لم يتم تفعيل بطاقة الهدايا

@Gokul Venugopal<mailto:[email-masked]> /@Anuraj Nair<mailto:[email-masked]> can you assist please for activation of the card
Get Outlook for Android<https://aka.ms/ghei36>

________________________________
From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 1:30:55 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anuraj Nair <[email-masked]<mailto:[email-masked]>>; Rupesh Setty <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Rajat Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#283639] - لم يتم تفعيل بطاقة الهدايا

Hi @Prakash Iyangar<mailto:[email-masked]>,

Please share the details of person to be contacted for activation of gift card for max fashion.

Regards

Imran

From: Rumaiz Buksh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 2:36 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Mohd Shajahan <[email-masked]<mailto:[email-masked]>>; Ajay Shah1 <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Anuraj Nair <[email-masked]<mailto:[email-masked]>>; Rupesh Setty <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Rajat Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#283639] - لم يتم تفعيل بطاقة الهدايا
Importance: High

Dear Imran,

You have been wrongly informed about this case; as we (KSA) have no role in the issuance of the Gift cards online.

Also I would like to inform you that I am not from the Technical department to sort this issues. However; from the limited access we have found out that the card is inactive at the Source itself.

Going ahead; only write to me / Mohd Shajahan;  incase of Cards not getting accepted/redeemed at the Stores in KSA.

Regards,

Rumaiz

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 12:31 PM
To: Rumaiz Buksh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#283639] - لم يتم تفعيل بطاقة الهدايا

Hi @Rumaiz Buksh<mailto:[email-masked]>,

Please help us in activation of gift card.

Regards

Imran

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 8, 2020 4:08 PM
To: ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#283639] - لم يتم تفعيل بطاقة الهدايا

External email sender, please take precaution.

Hi Team,

The customer having one gift card with these numbers: 1607735660611720000822159

And the pin code is : 7463

And when she applied it it shows:this message(Your Gift Card is not activated)

Note : this gift card with MAX fashion KSA.

kindly do the needful and activate her card.

Thank you for your help.

Regards,

Noor

283639:1125156