Subject: RE: late collection /9765793849
From: Tanveer Sawant <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shirin Suseelan <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: ALL DXB DOM - Banks e-Commerce <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, Ammar Ali <[email-masked]>
Date: Sat, 18 Jan 2020 05:54:42 +0000

Dear

Please find attached and advice

Regards,
Tanveer Sawant
045031670
EXT-1670
Aramex International LLC

From: Seeta Seeta <[email-masked]>
Sent: Friday, January 17, 2020 11:30 AM
To: Shirin Suseelan <[email-masked]>; Tanveer Sawant <[email-masked]>; [email-masked]
Cc: ALL DXB DOM - Banks e-Commerce <[email-masked]>; [email-masked]; Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Ammar Ali <[email-masked]>
Subject: late collection /9765793849
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Could you please arrange a collection for return AWB: 45491617183. As customer is chasing us for the same.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 17, 2020 7:24:25 AM
Subject: late collection /9765793849

Please take a look at ticket #401782 raised by Ella Cecilia ([email-masked]<mailto:[email-masked]>).

Hi Team,

Problem Statement – Late collection
Order ID – 9765793849
Tracking ID : 45491617183
​reference number : A059D33
Assistance Required – Need urgent collection

Issue Description: Order was placed on: Dec 30, 2019 and the return request was raised on 1/5/20  ,However. The order has not collected from the customer till now , Please collect it ASAP.

Regards,
Ammar Ali

Subject: RE: [#401782] - Conversation with Bouncing Globe
From: Tanveer Sawant <[email-masked]>
To: Babyshop <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Shirin Suseelan <[email-masked]>, Vijesh Chirakkal <[email-masked]>, Shahazad Kallittavalappil <[email-masked]>, ALL DXB DOM - Banks e-Commerce <[email-masked]>
Date: Sat, 18 Jan 2020 05:48:40 +0000

Dear

Customer is not answering on provided number 971565866739 please share alternate number

Regards,

Tanveer Sawant

045031670

EXT-1670

Aramex International LLC

From: Babyshop <[email-masked]>
Sent: Friday, January 17, 2020 12:30 PM
To: Tanveer Sawant <[email-masked]>
Cc: [email-masked]; Shirin Suseelan <[email-masked]>; Vijesh Chirakkal <[email-masked]>; Shahazad Kallittavalappil <[email-masked]>; ALL DXB DOM - Banks e-Commerce <[email-masked]>
Subject: Fwd: [#401782] - Conversation with Bouncing Globe

Hi Team,

Problem Statement: Late Collection

Order Date : 30 Dec 2019.

Order ID: 9765793849

Tracking ID: 45491617183

Reference id: A06A93D

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 05 Jan 2020 and till now the item has not collected from the customer and customer is confirmaing that no one has contacted him from your end so kindly arrange the collection on priority basis.

Kindly contact customer again as customer is contacting us again and again for the collection.

Regards,
Ammar

   On Wed, 15 Jan at 4:03 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   Problem Statement: Late Collection

   Order Date : 30 Dec 2019.

   Order ID: 9765793849

   Tracking ID: 45491617183

   Reference id: A06A93D

   Assistance Required: Need Urgent Collection

   Issue Description: The return request was created on 05 Jan 2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

   Kindly contact customer again as customer is contacting us again and again for the collection.
   Regards,

   Abhishek

      On Wed, 15 Jan at 3:56 PM , Tanveer Sawant <[email-masked]<mailto:[email-masked]>> wrote:

      Dear

      As per customer no item to collect

      Regards,

      Tanveer Sawant

      045031670

      EXT-1670

      Aramex International LLC

         From: Babyshop <[email-masked]<mailto:[email-masked]>>
         Sent: Wednesday, January 15, 2020 3:01 PM
         To: ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Vijesh Chirakkal <[email-masked]<mailto:[email-masked]>>; Shirin Suseelan <[email-masked]<mailto:[email-masked]>>; Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
         Cc: [email-masked]<mailto:[email-masked]>
         Subject: Fwd: [#405914] - Conversation with Bouncing Globe

         External email: avoid to open links or attachments unless sender is known and content is relevant..

         Hi Team,

         Problem Statement: Late Collection

         Order Date : 30 Dec 2019.

         Order ID: 9765793849

         Tracking ID: 45491617183

         Reference id: A06A93D

         Assistance Required: Need Urgent Collection

         Issue Description: The return request was created on 05 Jan 2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

         Regards,

         Abhishek

            On Wed, 15 Jan at 12:40 PM , Ella Cecilia <[email-masked]<mailto:[email-masked]>> wrote:

Bouncing Globe

 <https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png>

Hi

12:31 PM, 15th Jan

Bouncing Globe

 <https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png>

I would like to follow up again the pick up of my return item

12:31 PM, 15th Jan

Bouncing Globe

 <https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png>

9765793849

12:32 PM, 15th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

Hi, Thank you for contacting us. How may I help you?

12:34 PM, 15th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

Please allow us a minute to check the details for you.

12:34 PM, 15th Jan

Bouncing Globe

 <https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png>

Ok thanks

12:35 PM, 15th Jan

Bouncing Globe

 <https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png>

Kindly schedule a pick up if possible

12:37 PM, 15th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

We sincerely apologise for the delay.

12:38 PM, 15th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

We will ask our courier team to collect your return items on prioirty.

12:38 PM, 15th Jan

Bouncing Globe

 <https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png>

Ok thanks

12:38 PM, 15th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

For your reference the tracking id is 45491617183.

12:39 PM, 15th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

To follow up or arrange a suitable pick up time, please call the Aramex team on 04-8706070.

12:39 PM, 15th Jan

Bouncing Globe

 <https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png>

Ok thank you

12:39 PM, 15th Jan

Bouncing Globe

 <https://images.freshchat.com/30x30/fresh-chat-names/img/globe.png>

Thats all I need thank you very much

12:40 PM, 15th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

You are welcome.

12:40 PM, 15th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

It was a pleasure assisting you. Thank you for shopping with us.

12:40 PM, 15th Jan

View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Fopen%2Fconversation%2F309218678711251&data=02%7C01%7CTanveer%40aramex.com%7C7eb5c831fa574b44f92508d79b278282%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637148466326647344&sdata=1pcM1AgXLSMUU9LQFdy1xnQz7Dd8QIuJ5%2FiIvQr1jpw%3D&reserved=0>

         405914:1125156

         401782:1125156