Subject: Are you ready to make a promise to your customers?
From: "Gireesh from Freshworks" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Fri, 17 Jan 2020 21:57:51 +0000 (UTC)

Hi there, I hope you are doing well. Offering great customer support isn’t just about resolving customer problems. It’s about winning the trust of your customers and building a relationship with them. Make a promise to your customers and hold that as a standard for your team to work towards. Within Freshdesk, we call this promise Service Level Agreement (SLA). Without an SLA, you run the risk of letting your customers assume you’re 100% available, 100% of the time for any kind of issue. Our customers use Freshdesk’s SLA Policy along with its reminder and escalation features to maintain SLA compliance rates above 90%. Want to be one of them? Make your customer-promise today! Get Demo Set up SLA To manage your customer expectations, watch the video below to understand SLAs, how to monitor, and report on them. Happy supporting, Gireesh VP of Product @Freshworks P.S: Read how AIP Publishing maintains an impressive 90% SLA compliance rate. With lots of ❤️from Freshdesk by Freshworks Message sent by Freshworks Inc at 2950 S. Delaware Street, Suite 201,San Mateo, CA, United States of America. Don't want to receive emails from us? Manage your email preferences here . Powered by Freshmarketer