Subject: Refund or Shipment Issue
From: Noor Alkatib <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Fri, 17 Jan 2020 05:21:12 -0700 (MST)

Hi Team, 

With the reference to the order number 6450205859 with ticket number 393754, 

AWB :44939693072 

Customer emailed us informing that the deliveryman has taken full amount for the order which is SAR 1662,However, the 

item 161817759 - - Juniors Brent Travel System with cost of SAR 799 has not been delivered under the consignment as 

per customer . 

While we are checking the order on Hybris we found out that the item which customer reported missing was not included 

under the consignment. 

We escalated it to Aramex to know the amount which was paid by the customer and the response was as the following: 

missing item has been returned to the warehouse under 44939693072 and note customer has paid full amount ( 1153.6 SAR ). 

And they suggest that : reship the item again. 

Kindly, check about this and advisde. 

Thank you for helping us to close this case. 

Regards, 
Noor