Subject: English Language Test - PRAKHAR BHARDWAJ
From: PRAKHAR BHARDWAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Apr 2023 19:48:02 -0400

| | Foreign Language Screening Test

Name | PRAKHAR BHARDWAJ    /  (91) 8126380461    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Abhay(Customer_Name),

We are deeply sorry for inconvenience caused to you,I would like to tell you the address mentioned by you is incorrect that's why,Your parcel is taking extra time,It is to request you to upgrade it in your desired manner.

Feel free to connect us 24*7.

Thanks Good Day Ahead.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hellow Abdul,

Our whole team express acute concern for the damaged product,we are unknown about it's malfunctioning.

We would like to proceed return of your damaged item and replace it with exclusively new piece.

We hope you will not be concerned again from our side. Feel free to contact us 24*7.

Thanks, Greatest Day Ahead.

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