Subject: English Language Test - Gaurav Kataria
From: Gaurav Kataria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Apr 2023 09:29:26 -0400

| | Foreign Language Screening Test

Name | Gaurav Kataria    /  (91) 7503024543    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Eric,

Thanks for contacting us

I understand that you would like to know the status of your order number 12345 which was placed on Oct 24 2022.

As per the tracking number I can see that the delivery executive had tried to deliver your order on the address provided but the address you had provided is incorrect.

I would request you to please contact to the courier service and please provide them your correct address so they will be able to delivery the item.

If you have any concerns or confusion please contact us back.

Thanks & Regards
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Ryan,

Thanks for contacting us,

I apologise for the experience you had with the item you have purchased on Oct 13 2022.

As per the policy you can return or get the refund of the item within in 14 business days however please be rest assured as I have raised a request on your behalf to our team and they will contact you back or do a visit to proceed with the further process.

Please do check your registered email address for any revert.

If you have any concerns or confusions please let us know.

Thanks & Regards
ABC

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