Subject: English Language Test - Ramanshu yadav
From: Ramanshu yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 Apr 2023 03:41:23 -0400

| | Foreign Language Screening Test

Name | Ramanshu yadav    /  (+91) 9415912967    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

We appreciate your inquiry about the progress of your order. We regret that you still haven't gotten your handbag.

We regret any inconvenience we may have caused and want to look into the situation more thoroughly. We can confirm that we shipped your item on the same day it was placed and that it was given to our courier partner after reviewing our records.

We were notified that although our courier made an effort to deliver the goods to the address you gave, it was unsuccessful as the address appears to be wrong.

We recognise how annoying this might be for you, and we want to reassure you that we will make every effort to find a solution.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, Abdul

We thank you for bringing this matter to our notice and apologise for any trouble this may have caused. We recognise that the state of the TV cabinet we installed for you is not to your liking.

At Homebox, we take great satisfaction in offering top-notch goods and superb customer support. We apologise for not living up to your expectations in this particular situation.

We would be pleased to work with you to find a rapid solution to this problem. Please send us clear pictures of the scratches on the TV cabinet along with your order number. We will analyse your request and choose the appropriate course of action once we get this information.

Depending on the policy of our brand, we might provide you with a replacement TV cabinet.

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