Subject: English Language Test - Nischal Rai
From: Nischal Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Apr 2023 14:57:27 -0400

| | Foreign Language Screening Test

Name | Nischal Rai    /  (91) 6387362590    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are very sorry to hear that your order has yet not been delivered to you sir.
As we can see through our system, the address mentioned while placing the order seems to be wrong, so we kindly request you to please resend the address details along with the area pincode so that we can re-evaluate it. Also, here is the contact detail of the person responsible for your delivery.
Name- Ramesh Sharma
Mobile number - 72xxxxxx90
Language-Hindi/English.

Thank you for contacting us. We will try to make your product delivered as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are very sorry to hear this Abdul. As you know that we have a very professional team dealing with the installation of the delicate and sensitive products, and if there has been any mishap during this, we will be surely taking care of it. But before that, we would like to confirm few things.
1- Have you taken the picture of the cabinet before the installation took place.
2- While the team was performing the installation, have you recorded the process, as we suggest our customers to do so.
Kindly send us these 2 details frkm your registered mail id along with product detai,s so that we can take further action.
Thank you for contacting us sir.
Have a great day.

| |