Subject: English Language Test - Gaurav sharma
From: Gaurav sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 13:00:04 -0400

| | Foreign Language Screening Test

Name | Gaurav sharma    /  (91) 8800916791    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greeting from abc

This is regarding for your order.

We need to inform you that as your order is not delivered as the delivery agent try to deliver the product but your address is wrong which you mentioned here at the time of placing the order.

We request you to please cancel your order and place a new one with correct address, as we cannot deliver your order to wrong address

Please feel free to contact us for further information.

Regards
Abc

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Greetings from abc

This is regarding for your above concern.

We apologies for the inconvenience caused to you, as you have received a damage TV cabinet.

We request you to please share some pictures of the TV cabinet where it is damage on the same e-mail, so we can check and take further course of action accordingly. We request you please do not use the product till than.

Please feel free to contact us for further information.

Regards
Abc

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