Subject: English Language Test - Zenul Abbas Zaidi
From: Zenul Abbas Zaidi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Apr 2023 07:22:00 -0400

| | Foreign Language Screening Test

Name | Zenul Abbas Zaidi    /  (110093) 9650669464    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Vivek Sharma,

We're extremely sorry to inform you that the delivery of  your hand bag which was ordered by you 14days ago is delayed,Because the address was mentioned is wrong.
We feel that you will respond quickly and give your right address

Regards ( Livesalesman)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Thanks for letting us know about this faulty product. We'll do our best to assess the problem and determine exactly what went wrong with your TV cabinet.

Regards, ( Homebox Team)

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