Subject: English Language Test - Santosh Jha
From: Santosh Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Apr 2023 06:51:26 -0400

| | Foreign Language Screening Test

Name | Santosh Jha    /  (+91) 9005099996    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey Customer,

We tried to deliver your product  to you but since as been informed by the courier, the address you provided was incorrect and that is the reason, your product is still not delivered to you. In order to deliver this product to you, we wanted you to please confirm your address once again so that we can deliver this product to you as quickly as possible

Thankyou so much for your understanding, Looking forward to see you soon

Regards…..!!!!!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,

We came to know that the TV Cabinet which you purchased last week has scratches on it.. We are extremely sorry for the inconvenience that cost to you and since you wanted to either get a replacement or your money, This product is not eligible for a replacement, Therefor, i have successfully created a return for you, The deliver agent will come at your place to pickup the product, you can return the product and after that, within 7 days or less than that, we will try to process your refund as soon as possible…

Thankyou so much for your understanding, Looking forward to see you soon

Regards…..!!!!!

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