Subject: English Language Test - Gaurav Singh
From: Gaurav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Apr 2023 02:24:39 -0400

| | Foreign Language Screening Test

Name | Gaurav Singh    /  (91) 9910257405    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey XYZ

I really apologize for the inconveniences as you haven't received your package and the reason was
the courier tried to deliver the order to you, but your  address as per the courier was wrong.

That's the reason you haven't received your package. I am initiating refund to you for your order and request you to place a new order with correct details. Once you done you can give a call we will provide you 10% discount as well.

Gaurav Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I am really sorry you have to spend time figuring this out. I know this must be frustrating for you.

I have informed this to our product team already.
They will give you call  in 2-3 hours and they will let you know whether it can be replaced or you will get refund for it

Gaurav Singh

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