Subject: English Language Test - Riya Singh
From: Riya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Apr 2023 01:24:07 -0400

| | Foreign Language Screening Test

Name | Riya Singh    /  (91) 9560871132    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We want to inform you that your order has been shipped it will be delivered in 2 days . Apologies for the inconvenience.
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are providing you two  options for your order that you can exchange the product and get the refund . But you have some issues with the product after delivering it . Check it twice if the product only got the scratches then we can exchange it .
Thankyou,
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