Subject: English Language Test - Chaitanya Lakshmi Sai Bandi
From: Chaitanya Lakshmi Sai Bandi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Apr 2023 01:07:56 -0400

| | Foreign Language Screening Test

Name | Chaitanya Lakshmi Sai Bandi    /  (91) 9676461057    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Madam

Your order was dispatched. The Courier address was wrong. The Courier agent was tried to deliver the product but address was not correct please try to give proper address to deliver your order.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir!

I'm from Homebox Team.
And sorry for your inconvenience about the product. We can replace the product to new one.

Thank you

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