Subject: Arabic Language Test - Husam Alalloush
From: Husam Alalloush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Apr 2023 17:57:02 -0400

| | Foreign Language Screening Test

Name | Husam Alalloush    /  (0091) 6364158042    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Apologies for the inconvenience. The courier faced an issue with the provided address. Kindly reply with the correct shipping address, and we'll coordinate with the courier for redelivery.

Please reach out if you have further questions.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Apologies for the scratched TV cabinet. Please reply with your order number and photos of the damage. We'll promptly arrange a replacement or refund as per your preference.

Feel free to reach out for further assistance.

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