Subject: English Language Test - Prithvi Raj
From: Prithvi Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Apr 2023 08:32:19 -0400

| | Foreign Language Screening Test

Name | Prithvi Raj    /  (+91) 7321005750    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thank you for reaching out us regarding your order for the handbag. we sincerely apologize for the inconvenience caused to you due to logistic issue.
As per our records,  we shipped the order on same day it was placed as you placed the order 14days back from today, and it was hade3d over to the courier company for the delivery. however, we have been informed that the delivery was unsuccessful as the address provided by you seems to be incorrect. we understand that you are concerned about status of your order, and we will do the needful for you.
We kindly request you to please check the address once again you provided in your order while placing, and if there are any corrections, please do let us know. Once we receive your updated address, we will immediately contact the logistics company to ensure that your order is delivered to you as soon as possible.
Please accept our apology for the inconvenience caused. we appreciate your patience this matter.
Thank you for choosing Babyshop.com, and we look forward to serving you again soon.

Best regards,
Prithvi Raj
customer support executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for reaching out to us regarding the TV Cabinet you purchased from Homebox. We're sorry to hear that you are facing  scratches issue with the product you received.
We understand you concern about the scratches on the unit. We sincerely apologize for inconvenience caused. W e would happy to assist you in resolving this issue in best passible way.
Could you please provide us with some more information about you purchase, such as the order id , invoice and other relevant details?
Once we have this information, we can the begin the process for resolving your issues. depending the on the policy of brand, we will do the needful for you. As soon as possible.
Thank you understanding and for having patience.

Best regards,
Homebox Team

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