Subject: English Language Test - Shubham Gupta
From: Shubham Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Apr 2023 05:11:39 -0400

| | Foreign Language Screening Test

Name | Shubham Gupta     /  (201306) 8368090394    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We have looked into the matter and found that the courier attempted to deliver your order to the address provided, but it seems that the address was incorrect. We are sorry for any confusion or frustration this may have caused you.
In order to resolve this issue, we have contacted the courier to request that they update the delivery address and reattempt delivery as soon as possible. We will be monitoring the situation closely to ensure that your handbag is delivered to you in a timely manner.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We understand your frustration and would like to assist you with this issue. Our policy is to ensure that our customers receive high-quality products and services, and we take complaints like yours seriously.
We have initiated a return process for the TV cabinet and we will be happy to either replace the unit with a new one or provide you with a full refund, as per our return policy. To expedite the process, we request you to provide us with your order number and pictures of the scratches on the unit.
Please note that our customer service team will reach out to you shortly to confirm the details of your return and guide you through the process. We are committed to resolving this issue as quickly as possible and making sure that you are completely satisfied with your purchase from us.

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