Subject: English Language Test - Ashwani Ujjwal
From: Ashwani Ujjwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 13:55:52 -0400

| | Foreign Language Screening Test

Name | Ashwani Ujjwal    /  (970) 8450041    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ

I am Ashwani from ABC courier company , Your ordered no. 123 still pending due to mentioned incorrect address . When courier person reached mentioned address he found that no one live as per mentioned order name .

Kindly request you that please update once your current address with correct address after that again courier person will go on that address and will deliver your order on time .

Ashwani .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi XYZ

I am Ashwani Ujjwal from Homebox team , i read your email regarding product that our team installed and first of all i apologize,  due to this the inconvenience happening.

I am contacting my installation team and he will replace your scratched TV cabinet with another new TV cabinet as soon as possible.

Again I apologize and next time installation team will take care these things and he will take care due to this thing you won't be suffer anymore in future .

Ashwani Ujjwal.

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