Subject: English Language Test - Aishwarya Sood
From: Aishwarya Sood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 12:33:33 -0400

| | Foreign Language Screening Test

Name | Aishwarya Sood    /  (110051) 9971187977    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey XYZ,

Greetings from Babyshop!

Thanks for placing an order for a handbag on 5th April '23. As we have checked that we have already handover your order to the courier partner on 5th April 23 but the given address for the order was not correct. This information was given by the courier partner itself as they tried to attempt the delivery of your order to the given address but the person living there informed them that they are not the concerned person.

We will request you not worry. We are here to help you out. Kindly confirm you're correct address by replying to this mail.
Once we will received the correct address we will help you with your order as fast as possible.

Thanks & Regards
Aishwarya
Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Customer

Greetings from Homebox Team,

We regret the inconvenience caused to you. We will request you kindly share clear images of the TV cabinet where scratches are visible. Please share the invoice also. Once the images are received our after-sale team will check and help you with the best possible solution from our end.

We will look forward to your reply.

Thanks & Regards
Aishwarya
Customer Care Executive

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