Subject: Arabic Language Test - Shaikh Aslam
From: Shaikh Aslam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 10:11:50 -0400

| | Foreign Language Screening Test

Name | Shaikh Aslam     /  (91) 9044591076    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr Saurabh,

Thank you for your email regarding the status of your order 1234567. I am happy to provide an update for you.

Your order is currently delayed. We apologize for any inconvenience this may have caused and assure you that we are doing everything in our power to get your order to you as soon as possible.

If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help.

Thank you for choosing ABC Company.

Best regards,

Aslam
ABC Company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Saurabh,

We are sorry to learn that the TV cabinet delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.

We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective TV cabinet and will provide you a new one in return.

Please accept our apologies for the inconvenience caused.

Please feel free to contact me via phone or email if you need help with anything else.

Sincerely

Aslam
ABC Company

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