Subject: English Language Test - Abetoli Abetoli
From: Abetoli Abetoli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 09:51:28 -0400

| | Foreign Language Screening Test

Name | Abetoli Abetoli    /  (70055) 22584    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear,
Thank you for taking time and writing to us. We could like to sincerely apologies for the inconvenience  and disappointed  that you have to experienced  in dealing with our courier service recently. However, would be helpful for us, if you could confirm the right address to us, so that we could deliver the package to you soon.
If you need any further clarification, please do not hesitate to contact us.
Thank you
Baby shop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are so sorry that the T.v cabinet you purchased were damaged. We have scheduled  a pick up for the damaged goods and have shipped another order of the T.V cabinet with different company. You should recieve  their second shipment in good condition  abd within 2 weeks.
Once again, thank you for your patience in this matter. If you have any question or concern, please do not hesitate to contact us.
Thank you
Home box Team

| |