Subject: English Language Test - sowrav Ganiga
From: sowrav Ganiga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 09:35:38 +0000

| | Foreign Language Screening Test

Name | sowrav Ganiga    /  (91) 6363894430    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

Thank you for contacting us we have received your query.
As we gone through your query we have recieved message from courier partner stating that address which is provided by you while purchasing the product is incorrect. We kindly request you to provide the correct and valid address at the earliest so that we can deliver your product to the correct address. Please feel free to reach out to us if you need any further assistance.

With Best Regards,
Sowrav

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting us. We really apologizes for the inconvenience caused. We will send our team to your home and our team will look into the product and if possible we will replace the product with new one or else we will refund your money with in 7 working days. Please feel free to reach out to us if you have any questins.

With Best Regards,
Sowrav

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