Subject: English Language Test - Shudanshu Jindal
From: Shudanshu Jindal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 04:17:37 -0400

| | Foreign Language Screening Test

Name | Shudanshu Jindal    /  (+91) 8171975720    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear [Customer],

Thank you for reaching out to us regarding the status of your order. We apologize for any inconvenience you may have experienced.

Our records show that your order was shipped on [Date], and we have received notification from the courier that they attempted to deliver it to the address provided. However, the courier has informed us that the delivery was unsuccessful due to an incorrect address.

We kindly request that you confirm your address details with us so that we can update our records and re-ship your order to the correct address. Alternatively, if you would like to cancel your order and receive a refund, please let us know and we will be happy to assist you.

Please note that we are committed to ensuring that our customers receive their orders in a timely manner and in good condition. We apologize for any inconvenience caused by the courier's inability to deliver your order due to an incorrect address.

Thank you for your understanding, and we look forward to hearing from you soon.

Best regards,
[Your Name]
[Customer Support Team]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear [Customer Support Team],

I am writing to report a problem with the TV Cabinet that I purchased from your company last week. I had your team install it in my house this morning, but after they left, I noticed that the cabinet has several scratches on it.

I am extremely disappointed with this, as I expected the product to be in perfect condition when it arrived at my house. Unfortunately, this is not the case, and I am now left with a damaged piece of furniture.

Therefore, I am requesting that the unit be returned and replaced with a new unit or that I be given a full refund for the purchase price. I would appreciate it if you could arrange for this to be done as soon as possible.

I have attached a photo of the scratches on the cabinet for your reference. Please let me know how we can proceed with resolving this issue.

Thank you for your prompt attention to this matter.

Sincerely,

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