Subject: English Language Test - Shazir Hussain
From: Shazir Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 03:59:43 -0400

| | Foreign Language Screening Test

Name | Shazir Hussain    /  (+91) 7078760787    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]

Sub: Non-delivery of the order

Respected Mam,

This email is regarding order number Bag-23456 which was supposed to deliver to you today. Unfortunately,  the courier company was unable to deliver your order because the given address was wrong. The delivery guy tried to reach at your location and contacted you but your number was not reachable.

We would be grateful to you if you could send us the correct address with correct contact so we'll forward the same to the courier company.

You can also contact the courier company at 9876543210 and providing them your exact location with correct contact number or you can also collect the order directly by visit the nearest courier company branch.

We apologize that you had to go through this experience with us. If you have any concern please feel free to contact us via email at [email-masked] or via telephone at 8976543301.

Thanks & Regards
Customer Support Team
Trendy Bags

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]

Sub: Refund/Replacement of the order

Dear Abdul,

Thank you for bringing this issue to our attention. We apologize for the inconvenience you have caused due to this.

We would like to inform you that we take your concern seriously and we will investigate the matter further to ensure that this does not happen again in the future.

Regarding your concern for a replacement or refund, we will be happy to help you. Please provide us your order number and photos of the scratches on the cabinet. This will help us to process your request more efficiently.

Thank you for your u understanding and cooperation. Please feel free to contact us 24/7 for further assistance.

Thanks & Regards
Team Homebox

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