Subject: English Language Test - Sidhant Koli
From: Sidhant Koli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 02:47:57 -0400

| | Foreign Language Screening Test

Name | Sidhant Koli    /  (110052) 9315851241    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey sir
This is from babyshop.com

Sir we can check your address is wrong that is reason We are not able to deliver your product so please share your right address then you will receive a product on your shared address and we are really sorry for that you are facing that kind of issue

Thanks sir 😊

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey sir
This is from babyshop.com

Sir firstly we are really sorry for that you are facing same issue but please wait for further updates our team directly contact you and check the product. If it is our fault then your product will be replaced

Thanks sir 😊

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