Subject: English Language Test - Karan Kohli
From: Karan Kohli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 02:46:50 -0400

| | Foreign Language Screening Test

Name | Karan Kohli    /  (91) 9717196325    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

Greetings from babyshop.com!

This is in reference to your query that your order of a handbag is already shipped from our end but according to the courier team, the address you mentioned for delivery was wrong, so kindly provide your valid address so that the courier will reach you again.

For further assistance, kindly write to us again.

Thank and regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Mam,

Greetings from babyshop.com!

This is in reference to your query that you already mentioned. You purchased a TV cabinet from our website and you found so many scratches on the cabinet. We apologise for the inconvenience caused to you. I am forwarding your concern to our concerned department so that it will not happen again and your product will be exchanged in the next 24-28 hours.

For further assistance, kindly write to us again.

Thank and regards
Babyshop.com

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