Subject: English Language Test - Lahar Debbarma
From: Lahar Debbarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 01:58:09 -0400

| | Foreign Language Screening Test

Name | Lahar Debbarma    /  (+91) 7005240898    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello Jack  I am Lahar from babyshop. Thank you for letting us know about the Concern for the item hand bag,that you order 14 days ago was ship on the same day by us and please accept our sinsere apology for the inconvenience experience with us please do not worry we will surely help to get your item get it delivered to you as soon as possible, our courier tried to delivered your item today but there is some problem with the address please update your address with us so that we can arrange the delivery for the next day please reply on this email your current address and we will arrange the delivery for the next and we are sorry for your inconvenience you have experience with us    Thank you so much for shopping with babyshop.com And have a wonderful day.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello Tom  I am Lahar from Homebox Thank you so much for letting us know about your issue you face with the item that you purchase from us a Tv cabinet that there is too many scratch on the cabinet after our team install it for you please accept our sinsere appology got the bad experience you had with us we will make sure that this should not happen to you again please do not worry we will surely resolve your issue as we will be sending you the new item and you can send us back that original item on the same day when the new item will be arriving to you . Thank you so much for shopping with Home box , and have a wonderful day take care.

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