Subject: English Language Test - Raj Yadav
From: Raj Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 01:40:10 -0400

| | Foreign Language Screening Test

Name | Raj Yadav    /  (91) 7005476643    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for reaching out

We have already handed your product to courier company, They tried to reachout to you but the customers address as per the courier was wrong.

sorry for the delay, please confirm your current address

Your product will be delivered soon

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Sorry that you received damaged cabinet, let me inform the installation team they will check and replace if needed

Thanks for reaching out

Regards

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