Subject: English Language Test - Sanjay Baniya
From: Sanjay Baniya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Apr 2023 01:26:24 -0400

| | Foreign Language Screening Test

Name | Sanjay Baniya    /  (+91) 7085770436    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear Customer, Thank you for contacting us. We have shipped your order and handed over to courier  company that day. I am sorry that the shipping address which you gave was wrong! Please provide us with the eight address..

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer, Thank you for contacting us. I understand your situation and will be sending one of our engineers to get it fixed.
We apologize for our mistake.

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