Subject: English Language Test - Praful Bhatia
From: Praful Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 13:03:43 -0400

| | Foreign Language Screening Test

Name | Praful Bhatia    /  (+91) 8439837815    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi!,

This is Praful from Babyshop.com customer service,

This email is in regards to your inquiry regarding the order status of the handbag you ordered from our site(Order ID: 45634676).

We apologize for the inconvenience caused regarding the delay in the delivery of your order.

I have checked with the courier company on your behalf and found that they tried to deliver your order on 12/April/2023 but they were unable to deliver it because they were not able to find your address, probably that your address details provided were wrong.

We request you to please check once your address details provided and request you to either please contact the courier company from your side directly and provide them the correct address details or you can also provide the address to us by replying to this email and we will forward your address to the courier company. the later may take more time.

Thank you for taking out time in contacting us and I would like to thank you for allowing me to help you out with your concern.

For any questions or concern, feel free to contact us again via phone, chat or email.

Best Regards,
Praful

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul!,

This is Praful from Homebox Customer service,

Greetings!

This email is in regards to your inquiry regarding the TV cabinet which you purchased from our website on 5th April 2023. (Order ID: 35675)

I checked your email and found that your cabinet had scratches on it. We would like to sincerely apologize regarding the trouble this has caused. I would like to assure you that we will definitely help you to resolve this issue for you.

I have checked with my resources and we can definitely send you a free replacement order with no extra cost. the below are the replacement order details.

Replacement Order ID: 356754
Courier name: Delhivery
Tracking Number: 47896435778
Expected Delivery Date: 20th April 2023

Once this order is delivered, our installation team will come to your house within 48 hours for installation. they will call you 24 hours before arriving. they will install the new cabinet for you and will take back the Original order with them.

Thank you for contacting us.

Feel free to contact us again anytime by replying to this email if you have any more questions or concern.

Warmest regards,
Praful

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