Subject: English Language Test - Shobhit Dagur
From: Shobhit Dagur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 06:18:18 -0400

| | Foreign Language Screening Test

Name | Shobhit Dagur    /  (+91) 9634588827    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
This mail is regarding your hand bag you ordered.

We need to tell you that The order was shipped by us, and handed over to courier company same day when the order was placed by you.

The courier company tried to contact and deliver the order to you, but the address as per the courier was wrong, this is the reason we couldn't deliver you the hand bag.

We sincerely apologise for this issue and request you to provide us the address details of yours so that we can make the courier delivered.

Looking forward to receiving your response.
Thanks and Regards.
Shobhit Kumar Dagur
(Customer service Representative)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Adbul,
We are very sorry inconvenience happend to you.

We highlighting this case to the concerned team, they will rech out to you and check what is the issue, it will take only 24 hours.

I request you to please provide this much time, so that we can solve your query.

Thanks for your cooperation.
Regards,
Shobhit Kumar Dagur
(Customer service Representative)

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