Subject: English Language Test - bhupender singh
From: bhupender singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 01:40:08 -0400

| | Foreign Language Screening Test

Name | bhupender singh    /  (+91) 8527623012    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

[email-masked]
to- [email-masked]
sub: Handbag order status
Hi Mam,
greetings from babyshop
as we received your mail about the delivery of your handbag so as we can check that we send to you the courier on the same day of order and the courier company was trying to deliver on your address from the very next day of your order but after reaching on the address of delivery we can see that the address was wrong on your mailing address kindly share the correct address so we can send your hand bag to your As soon as possible and for the inconvenience to you we are sharing a 10% of coupon code for your next shopping which you can redeem within 3 months and i apologize for the delay of your delivery.
Coupon Code:-ASDFG12345ZXCVB
Regards
bhupender singh
8527623012

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

[email-masked]
to- [email-masked]
sub: TV Cabinet Scratches
Dear Abdul
greetings from Homebox as you write the TV cabinet is installed on the morning and you find that there are scratches on the cabinet we are sure that we are going to replace it but as per the policy we need to pick up first from your place and need to check the issue i hope you can understand the situation .
Regards
bhupende singh
Team Homebox

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