Subject: English Language Test - Pooja Basnet
From: Pooja Basnet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 16:18:52 -0400

| | Foreign Language Screening Test

Name | Pooja Basnet    /  (+91) 8510963796    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ANNA SHARMA,

Hy good evening,As per your complaint Refrence number:-09866 I checked on my systems that your order was ready already 14 days back and we tried to delivered this to your address but somehow we found that your address was wrong updated in our systems that’s why your courier didn’t get delivered.
so please send us your complete address.
And sorry for inconvenience mam hope in future you don’t face this problem again.

Warm regards
Customer support
86546783478

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear ABDUL,

Good evening , Received your complaint regarding TV cabinet. And I’m trying to resolve your problem. As per the policies this is not possible but I’m trying my best to do needful for you also you have to check policies. I’m also checking from my e-commerce companies that it is possible or not.

Warm regards
Homebox team

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