Subject: English Language Test - Ambrish Mouar
From: Ambrish Mouar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 12:42:06 -0400

| | Foreign Language Screening Test

Name | Ambrish Mouar    /  (91) 7503812089    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Ma'am,

This email is in response to the email received by you on 10/04/2023.

This email is regarding order number EHIKBAG-2023 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 7503812089 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,
Ambrish Bhushan
Customer Care Team
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I understand your frustration.

I want to help you get you the answers you need, and we can definitely get that done by email, but I will need your help.

If you can provide the following information, that will help us track down what’s happening and figure out the best way forward.

Kindly share TV cabinet picture for all angel and highlight dageged part in the figure.

I really appreciate your help, and I know it’s stressful when you’ve got work to do and you’re stuck like this. As soon as you reply, I’ll be automatically notified so I can start investigating for you.

Regards,
Ambrish Bhushan
Customer Care Team

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