Subject: Arabic Language Test - Mohd Hasan
From: Mohd Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Mar 2023 19:05:07 +0000

| | Foreign Language Screening Test

Name | Mohd Hasan     /  (91) 7217799688    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Mam
This is inform to you I went to your address with your percel but you have wrongly mentioned your address on this percel so I would request to you please correct your address so that I could Diliver your percel on time , and I’ll be very happy that you’ll get your Percel in good way
Thanks &Regards
Mohd  Hasan
7217799688

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir /Mam
I’m extremely sorry to learn that you received a damaged product in your order placed on kindly accept my sincere apologies for this inconvenience.our quality team ensures every product is scanned properly before they are shipped to meet our quality standard
Thanks & Regards
Mohd Hasan (Homebox Team)
30/03/2023

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