Subject: Arabic Language Test - Abdelrahman Mohamed
From: Abdelrahman Mohamed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Mar 2023 07:05:27 -0400

| | Foreign Language Screening Test

Name | Abdelrahman Mohamed    /  (+91) 07483466796    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
The item was packed and sent to you through the courier, the courier was not able to reach you, can you confirm with us your home address and contact number.
We will ship it again to your place.
thank you for your cooperation and we will be to hear your feedback to be able to provide you better services always.
Thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
Thank you for contacting us, kindly send us a clear photo of the item along with the invoice.
We will get in touch with you as soon as possible.
Thanks and regards

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