Subject: Arabic Language Test - Mohammad Bitar
From: Mohammad Bitar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Mar 2023 06:34:51 -0400

| | Foreign Language Screening Test

Name | Mohammad Bitar    /  (+91) 7327962300    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

We appreciate you getting in touch with us about your handbag order. We sincerely regret any inconvenience you may have faced.

We looked into the situation, and it appears that the courier service reported that the wrong address was given, which is why the delivery was unsuccessful. We advise you to verify the shipping address you entered during the purchase process to make sure it is accurate.

Meanwhile, we have already contacted the courier company to resolve this issue as soon as possible. They are currently in the process of verifying the correct address and attempting to deliver the handbag again. Please note that shipping time may be delayed due to the correction process.

We value your understanding and patience in this situation. Please don't hesitate to get in touch with us if you have any further concerns or inquiries.

Thank you for your support and we hope to hear from you soon.

Best regards,

Mohammad Bitar
Baby Shop Customer Care.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

Thank you for contacting us regarding the TV Cabinet you recently purchased and had installed by our team. We apologize for any inconvenience caused by the scratches you discovered on the unit after our team left.

We are committed to providing our customers with high-quality products and services, and we are sorry that we fell short in this instance. To resolve the issue, we can either arrange a return and replacement of the cabinet or issue a refund, depending on your preference.

To assist us in this process, we kindly request that you send us some pictures of the scratches on the cabinet so we can better understand the damage.

We appreciate your patience and understanding, and we will do our best to address your concerns promptly.

Please do not hesitate to contact us if you have any further questions or concerns.

Best regards,
Mohammad Bitar
Homebox Team customer care.

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