Subject: Arabic Language Test - Mohammad Bitar
From: Mohammad Bitar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Mar 2023 01:40:20 -0400

| | Foreign Language Screening Test

Name | Mohammad Bitar    /  (+91) 7327962300    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us regarding your order for the handbag. We apologize for any inconvenience caused and would like to assist you in resolving this issue.

As per our records, your order was shipped on (...date..) and was handed over to the courier company on the same day. Unfortunately, the courier was unable to deliver the package to your address due to an incorrect address provided by you.

We suggest that you check the shipping address on your order confirmation email to ensure that it is correct. If the address is incorrect, please let us know the correct address so that we can arrange for re-delivery of your package.

Alternatively, you may also contact the courier company directly with the tracking number provided in the shipment confirmation email to arrange for re-delivery to the correct address.

Please let us know if there is anything else we can assist you with, and we look forward to hearing back from you soon.

Best regards,

Mohammad Bitar

Customer Service Representative, Baby Shop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Hope this email finds you well
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the scratches on your TV cabinet, and we would like to assist you in resolving this issue.

Please be assured that we take quality control very seriously, and we will investigate this matter further to prevent similar issues from happening in the future.

As per our return policy, we offer a 14-day return and exchange policy for any defective or damaged products. Therefore, we would be more than happy to either replace your TV cabinet with a new unit or provide you with a full refund for your purchase.

Please provide us with your order number and some pictures of the scratches on the cabinet to help us assess the damage. Once we receive this information, we will initiate the return or exchange process immediately.

We appreciate your patience and understanding in this matter and look forward to resolving this issue to your satisfaction.

Best regards,

Mohammad Bitar

Customer Service Representative, Homebox Team

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