Subject: English Language Test - Ali Khalifa
From: Ali Khalifa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Mar 2023 06:56:00 +0000

| | Foreign Language Screening Test

Name | Ali Khalifa    /  (+91) 8800857475    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer,

Thank you for contacting us in babyshop.

We are very sorry for the inconvenience cause that you had to deal with.

We would request you to please provide us with your address and mobile number so we can help you.

For any further assistance don't hesitate to contact us.

Thank you for your understanding

We are waiting for your replay babyshop support team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear customer,

Thank you for contacting us in Homebox.

We are sorry for the inconvenience cause that you had to deal with.

We would request you to please provide us with the photos of the damaged item so we can help you.

For any further assistance don't hesitate to contact us.

Thank you for your understanding.

We are waiting for your reply.

Homebox support team.

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