Subject: English Language Test - Nilasree Ghosh
From: Nilasree Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Mar 2023 07:09:28 -0400

| | Foreign Language Screening Test

Name | Nilasree Ghosh    /  (700061) 8777759689    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

we are really sorry for the delay of the delivery of your product.We have noticed that the courier service provider was trying to deliver the product on the mentioned address but due to wrong address/pincode they were unable to deliver the item at your doorstep.Kindly check the address and try to re order the product with proper address.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are really sorry for the trouble which you have suffered with this product.Hope it will not happen in future ever.We would like to inform you that the product has a replacement policy of 7 days,please replace the product by raising a request from application or website so that seller will replace the item with a fresh new product.For more details please visit on our application or website.

Thankyou for contacting us.

Homebox Team

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