Subject: English Language Test - Teja Rama Santhoshsri Nidadavolu
From: Teja Rama Santhoshsri Nidadavolu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Mar 2023 01:19:23 -0400

| | Foreign Language Screening Test

Name | Teja Rama Santhoshsri Nidadavolu    /  (+91) 8523818395    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are from online store in which you have ordered a hand bag. As the order is shipped by us and handed over to the courier company on the same day when the order was placed. The courier tried to deliver the order to you ,but your address was wrong as per the courier . So kindly please check your address and reset it.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
We are from Homebox Team. Sorry for the inconvience having with the product. Our team will approach you and also checks the product and they will replace it ,if you want or we can give your money back.

Thank you

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